Brand Resolution Officer

Job Descriptions

• Handling complaints, providing suggestions, and follow-up cases to the other department.

• Investigating and responding to vendor/brand complaints under the direction of Brand Resolution Team Leader.

• Negotiating the best resolution.

• Assisting BRC Leader in reporting for vendor/brand feedback and complaints.

• Calling the brand/vendor to make sure their issues are solved within the SLA.

Job Requirements

• Experienced in investigating and responding to customer complaints.

• Experienced in working within a customer complaints process.

• Has an ability to analyze complaints and customer feedback, issues, and evidence.

• Has an ability to communicate effectively.

• Strong communication skills, written and verbal.